Frequently Asked Questions

Billing and Payment

Dr. Anne Pediatrics accepts Visa, Mastercard, Discover, checks, and cash.

Some of the insurance companies we accept are:
  • Accountable PPO 
  • Aetna HMO/POS/PPO/Signature 
  • Aetna Better Health 
  • Amerigroup 
  • Ambetter by Superior  
  • Anthem BCBS 
  • Assurant Health 
  • Averde Health
  • BCBS PPO/POS/HMO Blue, ACA Plans
  • Beechstreet 
  • Boon Chapman 
  • Children’s Medical Center Health Plan
  • Cigna HMO/PPO 
  • Dakotacare 
  • Cook Children’s Health Plan 
  • Coventry
  • First Health/CCN 
  • FMH Coresource 
  • Galaxy Health Network 
  • GEHA 
  • Golden Rule PPO 
  • Great West Health (now Cigna) 
  • Group & Pension Administrators 
  • HealthSmart Accel/GEPO/PPO 
  • HealthSpring 
  • Humana Choice Care PPO 
  • Imagine Health (Smartcare) 
  • Integrated Medical Systems (IMS) PPO 
  • Medishare (PHCS) 
  • Molina Healthcare (non ACA) 
  • Multiplan 
  • Pacificare (United West) 
  • Parkland Health Plan 
  • PHCS 
  • Prime Health Services 
  • ProNet 
  • Superior Health Plan 
  • TMHP 
  • Tricare 
  • Unicare PPO 
  • United Healthcare EPO/HMO/POS/PPO 
  • United Compass HMO (ACA Plan) 
  • UMR 
We accept the following Medicaid plans:
  • Aetna Medicaid/Aetna CHIP
  • Amerigroup
  • Cook’s Children’s Health Plan STAR and CHIP
  • Parkland Community Health Plan (HealthFirst and KidsFirst)
  • HealthSpring
  • Molina Healthcare
  • Superior Health (plan pending)
  • Traditional Medicaid
We may accept other insurance companies. If your insurance company is not listed, please call our office at (972) 304–0091. We’ll determine if your insurance is accepted.

You must pay at the time of service. This includes copayment, coinsurance charges, and charges applied to your deductible.

Call our office at (972) 304–0091. Ask for Theresa or Jackie. They will help you understand your bill or correct errors.

Yes! We accept credit card payments by phone. Call our office at (972) 304–0091. Ask for Theresa or Jackie. They’ll assist you.

If there is a balance due after your insurance has paid us, you will be sent a statement of your account. Payment is due upon receipt of the statement. If we do not receive payment within 30 days, we will send a second statement as a courtesy. If no payment has been received within 60 days, your bill will be placed on late status.

 

Appointments and Scheduling

Just call (972) 304–0091. We’ll get you in at a convenient time.

Just call (972) 304–0091. We’ll get you in at a convenient time.

There’s only so much time in the day. When people don’t show up for an appointment, another child loses the opportunity for medical attention that day. We want to encourage people to use their appointments. We want to discourage people from unfairly denying care to to other children.

Yes. And we ask that you use the appropriate waiting room.

It’s a requirement of your insurance company, and we’re trying to save you time and money. It seems like a silly bureaucratic exercise, but you’d be surprised how often people forget to tell us about changes. If that happens to you, and your valid insurance claim is denied, you can rack up extra charges. You’ll have to spend time getting it corrected with the insurance company. Your claim will be delayed. We prevent all that by verifying your information each visit.

If you are more than 20 minutes late we may ask you to reschedule. If you are less than 20 minutes late you may have to wait until the people who were on time have been seen.

You will be charged a no show fee.

Short answer: we really need you to keep these appointments. Long Answer: These appointments take a lot of time. One ADD appointment can knock as many as four sick visits off our schedule. That means up to four sick children have medical attention delayed at least one day. That’s not a problem. We want your child to have the care they deserve, too. That’s why we really need you to show up on time for your ADD appointment.

 

Prescriptions

Please provide us with:

  • Your name
  • Your child’s name and date of birth
  • Medication name
  • Medication dosage
  • Any problems your child has with the medication
  • Pharmacy Name

Surescripts is an electronic prescription service. Dr. Anne Pediatrics can electronically send prescriptions to your pharmacy. Surescripts decreases transcription errors and usually decreases your wait times at the pharmacy.

Yes, we can send ADD prescriptions to your pharmacy through Surescripts.

 

Document Requests

One to Three days.

We can only write an excuse if we saw the child during the illness. Request the excuse at the time of the visit. If you forget, call our office at (972) 304–0091

Your child's vaccine record is available on the Patient Portal. Call our office if you need to register for the patient portal.

We follow the recommendations of the American Academy of Pediatrics. Visit our immunization page for details.

 

Care Questions

Children’s Medical Center of Dallas, Children's Medical Center of Plano and Medical Center of Lewisville.

Call our office at (972) 304–0091 or you can send us a message via the Patient Portal.

At the age of two.

Dr. Anne Pediatric recommends HPV vaccination at 14 years of age. In Dr. Anne Pediatric’s experience, it’s much easier to get your child in for a shot series at 14 than at 17. Of course, like all vaccines, Dr. Anne Pediatric upholds and respects your right as a parent to determine what vaccines your child receives and doesn’t receive.

Yes, unless Dr. Anne or Dr. Candace is out of the office. In that case, Leslie, our Pediatric Nurse Practitioner will assist you.

After hours care is urgent care. If it is not urgent, please wait until normal business hours. If it is urgent, page the doctor on call. When you call the pager number, you will hear several beeps. Enter your phone number and hang up. You should get a return call in 15 minutes. Please disable your caller ID block when paging the physician.

Mostly we do. Office emergencies happen sometimes. We do our best to respect your time.

Yes! Dr. Anne Pediatrics can help with breast feeding questions. We also refers to breast feeding specialists.

Dr. Anne Pediatrics performs circumcisions. Many families prefer that the procedure be done in the hospital.

Call the office and we will direct you to the most appropriate care. Most of the time, stitches and other emergencies can be handled in the office.

If it is urgent, page the doctor on call, by calling (972) 656–9362 You should get a return call in 15 minutes. Please disable your caller ID block when paging the physician.

You can administer over-the-counter drugs at the age of four, unless otherwise directed by Dr. Anne Pediatrics.

Four years old or forty pounds, whichever comes first.

By Texas law, at 8 years old. However, all children less than 70 pounds are safer in booster seats.

Schedule your annual well exam! To schedule, call us at (972) 304–0091.

 

Contact Us

Our Location
Dr. Anne Pediatrics, 150 S. Denton Tap Rd., Suite #116, Coppell,TX 75019 - (972) 304–0091

Office Hours
Monday:7:00 AM - 5:00 PM
Tuesday:7:00 AM - 5:00 PM
Wednesday:7:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
Sunday:Closed